2023 Summer Internship Program

Homeownership Production Data Analyst Intern

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 4/21/2023

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

Internship Summary

MassHousing confronts the housing challenges facing the Commonwealth to improve the lives of its people. One-way MassHousing carries out our mission is through our mortgage financing to support affordable home ownership opportunities. Our mortgage financing is carried out by our Home Ownership business line, who performs full-service mortgage banking activities, which includes loan origination, loan servicing, and mortgage insurance.

The Homeownership Production department promotes products, services and programs to consumers, lending partners (banks, credit unions and mortgage companies), and homebuyer counseling agencies. The Home ownership Production department is responsible for first mortgage, down payment assistance and Mortgage Insurance production growth.

MassHousing (MH) is looking for a Homeownership Production Data Analyst Intern to develop the analysis, visualization, and reporting of economic and community data for the Homeownership Production Department (this includes, but is not limited to, maintaining the MH lender rankings/activity and reporting, as well as identifying and reporting on market trends).

The Homeownership Production Data Analyst will report to the Business Development Analyst, and work with, Senior Director of Homeownership Production, Sr. Relationship Managers, and Relationship Managers.

This is a paid three-month internship starting June 5, 2023. Pay rate is $19.00 - $22.00 per hour, commensurate with prior experience. The internship maintains a Monday through Friday schedule requiring a commitment of 35 hours per week.

MassHousing offers an Alternative Work Schedule (AWS)-hybrid work model however not all positions are suitable for remote work. Internships will be expected to work on site at least two days a week. During the onboarding and training period interns will be expected to be on site as directed.

Job Requirements

The ideal Homeownership Production Data Analyst Intern will

• Possess an exceptional capacity to develop and analyze data.
• Have the ability to work independently, collaboratively with a team.
• Hold excellent planning, prioritization, and organizational skills.
• Be proficient with Word, Excel, and PowerPoint.
• Possess strong written and verbal communications skills.
• Be currently pursuing an undergraduate degree in Business and Finance.
• Hold an interest in gaining mortgage lending industry experience and exposure to affordable lending products and services and in researching housing market data.

The Homeownership Production Data Analyst Intern can expect to

• Effectively utilize internal homeownership data, Warren Data- Market Share and Loan Originator reports to provide an analysis of current market share. Focus on MH mission goals, to help identify areas of growth, including geographic and lender specific.
• Utilize MassHousing’s Cognos reports and Warren Group Market Share data base and analyze MassHousing’s approved lender production as it compares to statewide production.
• Evaluate individual Relationship Manager assigned accounts for production as it relates to mission goals; utilizing Cognos and Homeownership Business Intelligence (HOBI) reports to measure all mission production. (Black Indigenous People of Color "BIPOC", Gateway Cities, and Low-mod income).
• Hold responsibility for daily data entry into the tracking of external emails received into Homeownership Consumer Inquiry (HOCI) log- tracking and reporting of all the consumer/lender emails received in the HOCI mailbox.
• Obtain data for annual Lender recertification- to include:
  • Cognos data base for Lenders Scorecard for previous calendar year.
  • Encompass for lenders production and active pipeline report.
• Analyze current lenders activity for each account, including loan characteristics.
• Collaborate with Sr Relationship Managers to revise all training PowerPoints posted on emasshousing and utilized by lender partners and ensure presentations are organized in consistent formatting.
• Have access to the following technology: Warren Group data, Cognos, Homeownership Business Intelligence (HOBI), Encompass, and emasshousing.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

How to Apply

Interested candidates should upload a resume and cover letter to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer

Housing Stability Intern

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 4/21/2023

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

Internship Summary

The Housing Stability Division (HSD) is a division within MassHousing, Massachusetts' affordable housing bank. In HSD, we work at the intersection of housing and social issues, both in addressing challenges and highlighting opportunities for housing staff, residents, and communities across the Commonwealth.  The internship is thoughtfully designed around the areas of Education, Experience, and Exposure to provide a comprehensive and robust learning and work experience.

This is a paid three-month internship starting June 5, 2023. Pay rate is $19.00 - $22.00 per hour, commensurate with prior experience. The internship maintains a Monday through Friday schedule requiring a commitment of 35 hours per week.

MassHousing offers an Alternative Work Schedule (AWS)-hybrid work model however not all positions are suitable for remote work. Internships will be expected to work on site at least two days a week. During the onboarding and training period interns will be expected to be on site as directed.

Job Requirements

The ideal Housing Stability Intern will

• Have a strong work ethic, the ability to work independently with minimal supervision, and as a member of a team.
• Possess excellent verbal, written communication, and interpersonal skills.
• Possess effective time management and project management skills.
• Have exceptional critical thinking and problem-solving skills.
• Be proficient in Microsoft Office Suite.
• Have experience in content producing platforms.
• Be currently enrolled as a student including enrollment in the fall 2023 semester.

The Housing Stability Intern, as part of a team of interns, can expect to

• Develop a collaborative communications plan for one of the programs that the Community Services Department at MassHousing manages and/or funds. This will include creating a strategy for the project, interacting with various stakeholders inside and outside of the Agency, and presenting the final product to senior leadership. Intern projects from previous years can be viewed here: 2017- Summer Programming, 2018 - CCRI, 2019 - Boston HUB, and 2022 - TPP. The focus for 2023 will be on HSD’s Tenant Assistance Program (TAP) with the goal of creating external-facing content for the sites interested in enrolling in the program. (50%)
• Go through various leadership development exercises as part of their education. This includes content on leadership style, interpersonal communication, managing conflict, emotional intelligence, effective interviewing skills, resumes, and workplace culture. (20%)
• Assist on data entry and administrative tasks across all programming for the Community Services Department. (20%)
• Broaden knowledge of housing and community services by attending various events, meetings, and programs. This will include a group synthesis of each event by the team of summer interns. Interns help determine what they are interested in attending and are encouraged to seek out their own area of interest to learn more and network both inside and outside of MassHousing. (10%)

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

How to Apply

Interested candidates should upload a resume and cover letter to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer

Marketing Intern

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 4/21/2023

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

Internship Summary

The Marketing Intern will work with a small, 3-person team of MassHousing marketing and communications professionals to develop written and digital content that promotes MassHousing’s affordable home ownership programs, rental housing finance programs, and the initiatives of the various support lines at MassHousing.

One of the primary responsibilities will be to research and compose website content that highlights people and stakeholders who have been aided by MassHousing. This will include recent first-time home buyers; nonprofit or for-profit developers of apartment communities; residents of MassHousing-financed rental housing; small business owners; as well as staff at MassHousing. Content will be used on the masshousing.com website, in newsletters, on social media, and/or in reports and presentations. A primary objective in creating this content is to improve the MassHousing website’s search engine optimization (SEO) performance.

The Marketing Intern will conclude the internship by making a presentation to one or more senior MassHousing leaders, other staff, and possibly other interns.

The Marketing Intern will leave the experience with material for their portfolio of work; a better understanding of housing and real estate finance; an appreciation for the role of a quasi-public lender and its role in state government; improved skills in SEO and website content creation and administration; and experience with presenting themselves and their work to senior people in the organization and receiving valuable feedback from them.

This is a paid three-month internship starting June 5, 2023. Pay rate is $19.00 - $22.00 per hour, commensurate with prior experience. The internship maintains a Monday through Friday schedule requiring a commitment of 35 hours per week.

MassHousing offers an Alternative Work Schedule (AWS)-hybrid work model however not all positions are suitable for remote work. Internships will be expected to work on site at least two days a week. During the onboarding and training period interns will be expected to be on site as directed.

Job Requirements

The ideal Marketing Intern will

• Have strong writing skills.
• Be interested in or major or minor in marketing communications, journalism, or similar field of study.
• Be interested in state government, affordable housing, lending, community development, urban planning, or similar field.
• Have strong interpersonal skills, an outgoing personality, and a desire to connect with people and learn about their situations and experiences.
• Have interviewing skills, i.e., the ability to ask questions, take accurate notes, and encourage people to share stories; think in real time and pursue lines of questioning as they emerge and not just "stick to a script."
• Have basic skills with MS Word, PowerPoint (or similar, i.e., Canva, Google Slides) social media.
• Be a College junior or senior.
• Have completed coursework in journalism, marketing communications, political science or similar.
• Have completed Some coursework or independent work with websites, website content creation and publishing, social media best practices, basic video and graphics creation etc. preferred but not required.

The Marketing Intern can expect to

• Interview MassHousing customers, beneficiaries, and stakeholders, such as first-time home buyers; renters; owners, managers, or developers of rental housing; and small businesses.
• Write stories, blog posts, social media posts and other content that tell the stories of these customers and stakeholders and how they benefitted from MassHousing products and programs.
• Collaborate with MassHousing staff across the organization to understand how the programs work and to be able to describe them in straightforward language for general audiences.
• Interview MassHousing staff and fellow interns for stories to be shared internally via the staff newsletter and intranet.
• Work with the website content administrator and other staff to learn about website content administration, content publishing, search engine optimization, email marketing platforms and analytics.
• Participate in meetings with Marketing staff and other MassHousing staff as well as external partners such as ad agencies.
• Summarize what was learned during the internship, creating a PowerPoint presentation, and presenting to fellow staff and senior leaders.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

How to Apply

Interested candidates should upload a resume and cover letter to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer

Loan Servicing & Operations Intern

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 4/21/2023

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

Internship Summary

The Loan Servicing & Operations Intern will assist the Homeownership Servicing & Operations Division with providing best-in-class servicing to MassHousing's in-house servicing portfolio of approximately 20,000 single and multi-family mortgage loans. The Loan Servicing & Operations Intern will be exposed to all aspects of residential mortgage loan servicing while assisting with customer service, default management, loss mitigation, escrow management, mortgage accounting, and administrative tasks. The Loan Servicing & Operations Intern will learn about, and comply with, the requirements of our investors along with state and federal regulations applicable to the servicing of residential mortgage loans. This internship will also provide exposure to the entirety of MassHousing's Homeownership business line, which in addition to servicing includes loan origination, secondary marketing, and mortgage insurance. The Loan Servicing & Operations Intern will also have an opportunity to learn more about the Agency's mission and programs with direct interaction with other Agency divisions and their respective staff throughout the internship. Upon completion of the internship, the Loan Servicing & Operations Intern will have gained valuable work experience, a network of industry connections and references, and a competitive edge while pursuing a wide variety of career paths.

This is a paid three-month internship starting June 5, 2023. Pay rate is $19.00 - $22.00 per hour, commensurate with prior experience. This internship maintains a Monday through Friday schedule requiring a commitment of 35 hours per week.

MassHousing offers an Alternative Work Schedule (AWS)-hybrid work model however not all positions are suitable for remote work. Interns will be expected to work on site at least two days a week. During the onboarding and training period interns will be expected to be on site as directed.

As a condition of employment, successful applicants will be required to be fully vaccinated against COVID-19 or have an approved exemption as of their start date.  Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.  Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for an exemption.

Job Requirements

The ideal Loan Servicing & Operations Intern will

• Have strong technical and analytical skills.
• Possess excellent communication (both written and verbal) and interpersonal skills, and the ability to handle complex customer requests.
• Have strong organizational skills and the ability to prioritize and work independently.
• Have a working knowledge of Microsoft Office.
• Have customer service experience.
• Have a high school diploma.
• Be currently pursuing a degree in business or finance.

The Loan Servicing & Operations Intern can expect to

• Process and respond to incoming verbal, written, and electronic communication related to the servicing of residential mortgage loans.
• Create and process Customer Inquiry Tasks (CITs) utilizing servicing technology such as Sagent, Miniter, OnBase, and Account Connect. Tasks include, but are not limited to: Payoff Quotes, Verifications of Mortgage (VOM), Name Changes, Address Changes, Copies of Documents, Third Party Authorizations, Secure Messages, etc.
• Take electronic imaging of documents and correspondence to OnBase document manager.
• Assist with existing and upcoming government assistance programs for borrowers in need and impacted by COVID-19.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

How to Apply

Interested candidates should upload a resume and cover letter to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer

Secondary Marketing Intern

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on 4/21/2023

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

MassHousing recently affirmed its longstanding commitment to diversity and inclusion in its 5-year Strategic Goals.

Internship Summary

MassHousing confronts the housing challenges facing the Commonwealth to improve the lives of its people. One-way MassHousing carries out our mission is through our mortgage financing to support affordable home ownership opportunities. Our mortgage financing is carried out by our Home Ownership business line, who performs full-service mortgage banking activities, which includes loan origination, loan servicing, and mortgage insurance.

MassHousing is seeking a Secondary Marketing Intern to perform activities under the direct supervision of the Sr. Manager of Loan Operations related to the Agency’s Secondary Marketing functions and gain experience in a mortgage banking operation. The Secondary Marketing Intern will be exposed to loan pricing, locking, and collateral management with our lock desk while performing customer service and other similar duties. The Secondary Marketing Intern will also have an opportunity to learn more about the Agency’s mission and programs with direct interaction with other Agency divisions and their respective staff while carryout their internship.

This is a paid three-month internship starting June 5, 2023. Pay rate is $19.00 - $22.00 per hour, commensurate with prior experience. The internship maintains a Monday through Friday schedule requiring a commitment of 35 hours per week.

MassHousing offers an Alternative Work Schedule (AWS)-hybrid work model however not all positions are suitable for remote work. Internships will be expected to work on site at least two days a week. During the onboarding and training period interns will be expected to be on site as directed.

Job Requirements

The ideal Secondary Marketing Intern will

• Have proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with strong emphasis on Excel.
• Have strong mathematical and analytical skills.
• Possess a strong attention to detail.
• Have the ability to work independently to achieve team and company goals in a fast-paced environment with competing priorities.
• Be matriculating towards a bachelor’s degree in Accounting, Business or Finance with a preference for students entering their Junior or Senior year of their college experience.
• Have prior experience assisting internal and external customer groups.

The Secondary Marketing Intern can expect to

• Support the Agency’s rate sheet preparation processes, data files and distribution process.
• Research, analyze and compare rate and prices offered by investors and lenders.
• Provide professional, quick, accurate and valuable responses to incoming phone calls and email inquiries from production and all other internal departments.
• Provide lock desk support to customers consisting of loan officers, processors, underwriters, management and other office support staff and business partners.
• Support management of Agency collateral with external document custodian.

All positions at MassHousing require a customer service mindset, in accordance with our values: Integrity, Excellence, Collaboration, Respect, Accountability and Service. Inherent in these values is our commitment to diversity, equity, and inclusion for all.

How to Apply

Interested candidates should upload a resume and cover letter to https://prd01-hcm01.prd.mykronos.com/ta/6003873.careers?CareersSearch.

MassHousing is an Equal Opportunity Employer