Join TAP for 2022-2023
Rental housing isn't just about buildings. It's also about the people who live there and the people who build it and keep it running. TAP helps to provide housing stability and helps to strengthen families and communities.
Hundreds of housing developments across the Commonwealth join TAP, MassHousing's Tenant Assistance Program, each year. We hope that your rental community is one of them in 2022-2023.
Available to all housing developments, TAP offers member sites unlimited access to trainings; a choice of diverse programs and workshops for residents; and dispute resolution services to help address on-site conflict.
Membership Benefits
TAP membership provides these hands-on tools to address issues affecting families and seniors in rental housing:
- Trainings: Free for TAP member site staff
- Resident Programs: On-site programs and workshops
- Dispute Resolution: Services to manage on-site conflict
To join TAP, simply register online via Constant Contact and submit payment with a copy of your confirmation email. Once payment is received, you may begin to enjoy your TAP benefits!
To learn more, please contact Kelly Hetrick at 617.854.1352.
New TAP membership models
Along with launching enrollment, we are maintaining the restructured TAP membership model we introduced earlier this year through a pilot program. We have seen a dramatic increase in the cost of conducting high-quality trainings led by experienced and knowledgeable instructors. The cost of providing residents with exciting and impactful programs has risen as well. We therefore had made the difficult decision to raise TAP membership fees for the first time since 1984.
We had also received an updated endorsement from HUD, which includes training and dispute resolution as allowable expenses in your operating budget. Accordingly, if you are a HUD-assisted site, we have structured the benefits in such a way that allows you to choose your level of participation. The pricing structure for HUD-assisted and non HUD-assisted sites is outlined below. Please carefully review the new HUD endorsement in this process of enrollment.
Pricing Structure: Non HUD-Assisted Sites
The value of TAP extends beyond sites financed and/or overseen by MassHousing. Therefore, we have created a tiered pricing system that makes TAP membership available to any site. This pricing model will include all three benefits (training, dispute resolution services, and an allotment of resident programs) for the flat rate outlined below:
- Sites that are financed by MassHousing: $14 per unit
- Sites that are affiliated but not financed with MassHousing: $18 per unit
- Sites that don't fit into either of the above categories: $22 per unit
Pricing Structure: HUD-Assisted Sites
As mentioned above, HUD-Assisted sites will be able to choose their level of participation. The registration form will have a box aligned with HUD's updated endorsement and will be for $10 per unit. This will include access to training and dispute resolution ONLY.
A second box will be an optional add-on for an allotment of resident programs. Please note that this is only available as an add-on to the $10/unit fee and cannot be accessed on its own.
- Sites that are financed by MassHousing: $4 per unit
- Sites that are not financed by MassHousing: $8 per unit
In any case, please carefully review HUD's updated endorsement of the TAP program in determining at what level you would like to participate. If you have any questions about the pricing structure, please contact Kelly Hetrick at 617.854.1352.
Other Resources
Designed for individuals working in property management and social services, some of TAP's resources are available to the general public without TAP membership:
- Trainings is offered at a low-cost registration fees for the general public and additionally reduced rates for staff of local housing authorities
- The Resident Service Coordinator's Handbook is available online