Residents of MassHousing Communities

Thousands of families across Massachusetts reside in safe, affordable apartments financed and/or overseen by MassHousing.

Our role

MassHousing works with private property management companies to ensure the ongoing physical and financial health at each development in our portfolio.

Oversight

MassHousing staff conduct annual property inspections and financial reviews, identify potential issues and then work with property managers to develop and implement solutions.

Resident and staff support

Through our Housing Stability Department, MassHousing supports residents and staff of rental communities in our portfolio. Housing Stability supports

• Partnership programs that address disparities in housing
• Knowledge and capacity building through trainings and conferences
• Impact Initiatives that foster inclusive, safe, healthy, and thriving communities

Comments, questions and concerns

Residents of rental communities in MassHousing's portfolio should submit comments, questions and concerns to the attention of their property management staff. If you do not feel that your concerns are being adequately addressed, please email us at rsupport@masshousing.com. Be sure to include the property name.